[Resolved] Idea Cellular — network coverage issue unresolved

Nainesh Pipada

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452001
Website:	www.ideacellular.com

We are a partnership firm in indore and most o[censored]s in our firm use services of idea cellular. However on moving to a new location (Pincode: 452001), we are facing network coverage issues. We tried to port to other network provider and consequently applied for mnp. Meanwhile customer executives from idea called me, registered my complaint (Id[protected] dated 24.03.2018) and assured that our problem of network error will be solved in few days by the company and hence requested to not port from idea. I waited for around 15 days for them to solve it, but only thing that was processed during these days was complaint confirmation. Every other day a customer executive would call me for confirming my complaint details. And atlast without solving my network problem i received a text message from idea saying that your complaint has been resolved. This whole process has been repeated twice with me.
I request a personal visit from an executive from idea to help and resolve my problem.

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Jun 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the complaint was raised for the network concern and the resolution has been communicated to you that we are trying our best to enhance the network coverage in our region. Also, we would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Lavina