[Resolved] Idea Cellular — network issue + call drops | |||
I am not getting sufficient network connection in my office location from past 2 months, thought it might be temporary but is creating daily troubles for me. My family, friends and business partners are unable to reach out to my number in one go and everyday i hear this complaint from one or the other person which is quite frustrating. Also the outgoing calls doesn't get connected in one go from my phone and most of the time the call gets dropped in between the conversation which is not acceptable. I have paid all my bills before time and in return require justice with the service provided by idea cellular. Was this information helpful? | |||
May 18, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 17, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our record, the complaint has been raised for your network concern and the resolution has been communicated to you that we've done the best possible optimization from the serving site to improve the coverage on your provided location. However, we are in process to prioritize your area to ensure better coverage, as and when the site is planned you'll be duly informed. Regards, Lavina | |||
 3 Comments | |||
Comments
My internet speed was slow and idea didnt resolve my query i talk to idea consumer 5 times but no action was taken by them . my work is pending bcoz of slower connection . i also go to idea cellular care and talk to them about slower speed but they didint take any action and also tell its your phone mistake so what i do ...
Idea Cellular Customer Care's response, Apr 11, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with the customer executive names and numbers for further assistance.
Regards,
Lavina
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with the customer executive names and numbers for further assistance.
Regards,
Lavina
I am unable to send any text msgs and hence unable to receive the unique code to be able to port out. Same has been reported to customer care numerous times, and escalated to appellate authority, without any resolution.
Please help me port out.
Please help me port out.
Idea Cellular Customer Care's response, Apr 11, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.
Regards,
Lavina