[Resolved]  Idea Cellular — network issue when international roaming and not getting assistance from last complaint

Address:423601

Hi,

I want to activate international roaming service to my idea postpaid number.

I have lost network due to international travelling, so which approach to activate roaming service pack will save time and patience, i am not able to pay my bill to idea and will not really pay extra fine due to delay.

Find my alternate contact number if you need further extra information about concern.
(+[protected]

Find my previous pending complaint with you people [id: 1972509]
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Aug 19, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. As per our record, you've confirmed that your concern for roaming issue has been resolved. Further we would like to inform you that we have raised request to activate International Roaming on 21/06/18 with ref no. C[protected] and the same has been closed on same day.

Regards,
Neha
Complaint comments 

Comments

I have postpaid connection of Idea in Rajasthan but the network is very worst, in my well ventilated small house situated at Baran road, Antah, i couldn't make or receive a call, it is always very very low signal strength. Now i want to close my postpaid connection. Please don't go with idea cellular service
Idea Cellular Customer Care's response, Jun 26, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lavina
Hi,

Could you please convert my Idea connections to Prepaid. We went to your shop located to near to my house and they rejected directly.

Mobile no's: [protected] and [protected]
Idea Cellular Customer Care's response, Jul 19, 2018
Verified Support
Dear Customer,

As per recent communication, we have informed you to clear the dues and raise the request with regards to migration from postpaid to prepaid for the mentioned numbers. However, if you still face any issue please get back to us on 198 or 12345. Please refer to the given link to know about the nearest My Idea Store and documents need to be submitted https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cidandhra-pradesh https://www.ideacellular.com/customer/prepaid/activations 

Regards,
Neha
Pin number damaged mobile number [protected] email id [protected]@gmail.com card serial number [protected]

Idea Cellular Customer Care's response, Jul 19, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. As per our record, request was raised for mobile number portability and the same has been closed on 22/06/18.

Regards,
Neha

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