[Resolved] Idea Cellular — New card activation recharge( Mobile no. [protected] | |||
I had taken new Idea prepaid sim on saterday 4th July 2015 ( at about 10.30 AM ), from Idea gallery at Dadar East area. I had taken the sim on payment of Rs. 120/-. I was told that I will get the talk time of Rs. 101/-., and my card will be activated in once you get the sms about the tele- verification from Idea. I got the sms in the evening, after the verification my card was activataed. After the verification I tried to find out the balance. I found that as promised there was zero balance in my card. On sunday I recharged as there was no balace on my own. Then I called up your Toll free no told them about as promised Idea company has not given me the talk time, I told them that I have recharged the same from outside. As I was supposed to get my Rs. 100/- talk time from Idea along with my new card activation, which I never got. I went to you gallery, they are saying you should have waited. Once card is activated automatically you sholud have given me the talk time of Rs 100/- Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
As per your telecon with our customer service associate on 6th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 6th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular