Idea Cellular — new plan activation - fraud | |||
I got a call from the number - [protected], [protected] stating that he is an idea cellular agent and have a post paid plan for me. Also they stated that I would need to take a new number. Over which I denied and sent their agent back. Again I got a call from the same number and a lady said that they would change the current idea post paid plan on my number i.e, [protected] and would the new plan would be of rs. 324 which will provide 600 minutes of local and std calls, 400 msgs and 1gb of 3G net. Again the agent returned and took rs. 150 and my Voter id and Aadhar card Xerox. After 3 days I got a confirmation call for a new number over which I clearly said that I haven't taken any new number rather wanted to change the plan that I have paid for. Now they are forcing me to take a new number or the money paid would not be returned. When I asked their names, they didn't say and cut the line and now they are not receiving the call. Was this information helpful? | |||
Idea Cellular customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
pls take a note on these kind of people who simply take money to make their incentives without caring about their idea customers.
Reply
Dear Customer,
We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular
We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 24th March 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 24th March 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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