[Resolved] Idea Cellular — no 3g 4g coverage

[Resolved] Idea Cellular — no 3g 4g coverage

S simon pc from Ernakulam, Kerala

Mr. Ealias ps Puthengady house Mulanthuruthy post Ernakulam district Pin 682314 Landmark puthengady cross To The nodal office Idea Kerala. Respected sir i as a customer of idea mobile. I [protected]. I am facing no 3g 4g coverage in home . I have mentioned many times to the higher authorities of idea about this. Yesterday one network officer visited my home. He only note the signal strength and quality. Nothing to be done for improving the signal. I think he was trying to fool me. I thought that the officer will do something in tower and it will improve the signal strength. But i am cheated and very disappointed sir. I have cheated many times sir. I have no use.. Unable to use in indoor. The nearest tower located only 600meters from my home. I kindly request you sir if possible please help me. Alternate mob [protected]. Thanking you Yours sincerely Ealias ps Was this information helpful? No (0) Yes (0)
May 2, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 14, 2018 Idea Cellular Customer Care's response Dear Customer, Apology for the inconvenience caused. We would like to inform you that that your concern has been raised under ref. no.[protected] which is expected to be closed by 19/03/18. Your patience & cooperation while we work on this, is much appreciated. Regards, Neha Verified Support Apr 01, 2018 Idea Cellular Customer Care's response Dear Customer, As per recent communication, wee have raised a complaint for your concern and concluded that with regards to the coverage, we have done the best possible optimization from the serving site to improve coverage on your provided location. However we are in process to priorities your area to ensure better coverage, as and when the site is planned you will be duly informed. Regards, Neha
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Comments

Vikrant ojha

from Patna, Bihar

I am not able to recieve to text messages on my no.if someone is sending me message from his/her number that message is send but no recieved in my no.so kindly as fast as you can..solve my problem

Idea Cellular Customer Care's response, Mar 13, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina