Idea Cellular — No 3G coverage & no resolution of complaints

Nilesh.Sapar

from Bardoli, Gujarat

Address:

Pune, Maharashtra

I am Nilesh Sapar. I am using Idea number [protected]. I stay at below Residence Address and facing 3G network issue there. I have raised 3G network issue complaint thrice at your complaint number 198. Complaint Numbers are - SR# C1-[protected] & SR# C1-[protected] & C1-[protected]. All these are closed WITHOUT any resolution. No satisfactory answer given by the service representative. No option given to speak to Supervisor even though I asked for it. And their intention is only to close the request and no attempt to resolve it. Still coverage concern is there because no action is taken. Address: Right Bhusari Colony, Paud Road, Kothrud, Pune – 411038.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 17th December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Nilesh.Sapar

from Bardoli, Gujarat

You closed request giving solution as - "We request you to set WCDMA only mode exclusively for Data Session and 2G/Auto mode for Auto."

Are you kidding? You are asking me to change the Network mode every time when using data or voice. So when I am using data I shuold select WCDMA and I will not get voice calls?
I want to use 3G for 24 hours. So please improve your WCDMA coverage at my residence location to get voice calls also - that is the solution of the problem.

Your network team should be smart enough I guess to understand the problem isn't it?