[Resolved]  Idea Cellular — no coverage in 3g and 4g

Mr. Ealias ps
Puthengady house
Mulanthuruthy post
Ernakulam district
Pin 682314
Landmark puthengady cross
Mob [protected]. Alternate mob.[protected]
Respected sir i as a customer of idea mobile. I am facing no 3g 4g coverage in home. Due to this i am unable to use the internet what's up imo facilities. I have registered many complaints regarding this issue. But every time idea authorities cheated me very cleverly. Every time when i register a complaint idea replies there was a temporary issue in the nearby tower and we have now cleared it properly. But the problem will never solved. I am still facing the issue severely. If i turned the mode into 2g 3g lte, the data automatically connected in to 2g. Due to this issue i have purchased one 4g handset also. (This is due to the idea authorities forcing) now idea kerala authorities washed their hands. They told me this is the maximum possible coverage in your area. I am cheated cruelly. I have lost my money. I kindly request you sir if possible please help me.
Thanking you
Yours sincerely
Ealias ps
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May 2, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Mar 19, 2018
Updated by simon pc
No 3g 4g coverage in home.
Verified Support
Mar 20, 2018
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. As per our record, the complaint has been raised for your data service concern under ref. no.[protected] and you shall hear on the same by 22/03/2018.

Regards,
Lavina
Verified Support
Apr 01, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per recent communication, we have raised a complaint for your concern and concluded that with regards to the coverage, we have done the best possible optimization from the serving site to improve coverage on your provided location. However we are in process to priorities your area to ensure better coverage, as and when the site is planned you will be duly informed.

Regards,
Neha
Complaint comments 

Comments

My idea sim card is not working ftom 10th march2018. So Plz do the needful.
Idea Cellular Customer Care's response, Mar 19, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

Regards,
Lavina

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