[Resolved]  Idea Cellular — Non crediting of top up prepaid amount

Address:	Thrissur, Kerala, 680664
Website:	idea

To top up my prepaid mobile, i opted an internet banking for rs 250/- on 30 apr 2016 and the amount has been debited from the account on 01 may 2016. Since the same has not been found credited to my phone account, i contacted the idea customer care. It has been confirmed to me that the same has happened due to some technical issues and will be credited with in 24 hours. I contacted the idea customer care again and they informed that the amount will be recredited to my bank account within 7 working days. Since the same has not been happened, i further contacted them and they informed the amount will be recredited to the bank within 1 hour. Neither the same happened nor i got a prepaid balance. Further when i contacted the customer care on 20 may 2016, they informed that the amount has been deducted for the internet charges, which i never asked them to provide. As far as i am concerned, it is purely cheating a customer from providing certain facilities which he asked for rather than charging him for the facilities which he never asked for.