[Resolved] Idea Cellular — not allowed to use the available benefits

marvaniyaraj

from Surat, Gujarat

Address:	Ahmedabad, Gujarat
Website:	www.idea.com

In currently one offer is running i. E rs 398 for 70 days daily 1gb data with call, office is available in my number its shown also in offers in *121#, so i made a balance above 400 in card for active through mobile, but it is not activated, so i went to the idea customer center, they give me a stupid answered that its our special office and it can me activated only in retails stores and idea centers,
What is the bloody hell logic behind that, i ready to pay money than after why i cant not use this facility at my home and its also shown in office also now what should i do for such amount that a recharged in card,
Jio also given better service to your card, so plz we paid u for your services so kindly do some thing

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Dec 12, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Nov 07, 2017

ras bihari sahni's response it has been losted 15 april 2016

Verified Support

Nov 10, 2017

Idea Cellular Customer Care's response Dear Customer,

We tried reaching you on the provided contact number but couldn't get through. We would like to inform you that, recharge can be done from My Idea App as well as from Idea website. If any issue, Kindly share your alternate contact number and convenient datetime to get in touch with you.

Regards,
Lakshmi.

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Comments

ras bihari sahni

from Bansi, Uttar Pradesh

My idea sim has been lost in banaras to 15 april [protected]

Idea Cellular Customer Care's response, Nov 10, 2017

Verified Support

Dear Customer,

Sorry to hear this, we request share your alternate contact number We shall get back to you at the earliest. You may write us at [email protected] for assistance. Please contact 198/12345 for services and complaints if any.

Regards,
Lakshmi.