[Resolved] Idea Cellular — Not converting my postpaid connection to prepaid

noorji123

from Jammu, Jammu and Kashmir

Address:

Jalandhar, Punjab, 144001

I am using idea postpaid connection [protected].
Its being 10 times that i have been gone to idea showroom near cental town gurudwara and friends communication showroom..
They both are having same answer that we dont have sim cards all the time...
There us an executive in cental town showroom Mr.Ram ..
He doesnt know how to deal with the customer...
So its my request to please solve my problem, its nearly about 3 months i m waiting to convert my connection...

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Apr 16, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2017

Idea Cellular Customer Care's response Hi,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Abhi

Verified Support

Mar 11, 2017

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to inform you that we are working on your concern & shall revert to you at the earliest.

Regards,
Riya

Verified Support

Mar 13, 2017

Idea Cellular Customer Care's response Hi,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Mangesh