Idea Cellular — Notice issued on payment due towards mobile No.[protected]

Address:

Thiruvananthapuram, Kerala

Sub: Notice issued on payment due towards mobile No.[protected]- Clarification-reg Ref: 1. Your letter dated 24.11.2014 from Head -Retail Relations 2. Mobile Account No.[protected] Reference to the above I may inform the following facts for your consideration and further necessary action: It is true that I took an idea post paid mobile connection under plan SYMPHONY 299 and used till Aug last week 20 TH . Then on 28.08.2014 I have approached your Trivandrum Paruthipara My IDEA Store and requested change of plan to Special Retention Plan Adv.499.I had paid the retention plan charge plus outstanding amount in my account till that date on the same day (Receipt no. 770595 dt 28.08.2014 at Paruthipara My IDEA Store ). I have also received a confirmation message from idea customer service as early on Aug 31 2014 informing the change of plan via C1-[protected]. But I have received a notice from your end informing that if I failed to remit the due amount of Rs.498/- within 7 days the number will be deactivated, deposit amount will be forfeited and legal recourse will initiated for recovering the due. In reply to your notice I hereby inform that I am not liable to pay the any amount as charges on any Particulars mentioned in the bills since I have changed the plan to retention with advance payment of Rs. 499/- and you have accepted the change of plan via C1-[protected] w.e.f.31.08.2014. There may be some problem in the bill generation in your organisation. I have opted this scheme after ascertaining from your centre that there will be no hidden charges other than advance. In your confirmation letter also there is no indication of any specific charges. For the last 6 months the appeal authority of IDEA informed me several times that they will resolve shortly.Nothing happened sofar In the circumstances I would request you to look into the matter and to resolve the the issue at the earliest otherwise I will be constrained to approach appropriate forum for redressal of grievances