[Resolved] Idea Cellular — number deactivated without any warning and even after regular recharge

[Resolved] Idea Cellular — number deactivated without any warning and even after regular recharge

A ashishash07 from Pune, Maharashtra

Hi team, My number ([protected]) got deactivated by idea even though i was doing regular recharge on it and when i brought this number/mobile along with me in uk. I have this number linked to so many places and idea team is not even listening or ready to help. I am in uk and cannot go physically there to their shops but when my family visited or i called them they completely denied to support. Awaiting some help and guidance on this. Br, Yatika Was this information helpful? No (0) Yes (0)
Jan 1, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Nov 17, 2017 Jmdkshah's response I want call history Verified Support Nov 30, 2017 Idea Cellular Customer Care's response Dear Customer, As i checked in system with your idea number, that your number is active in prepaid account. Regards, Hitesh Dec 01, 2017 Updated by ashishash07 Hi Team, Looks like Idea have assigned this number to some one else though I was recharging it . You have terminated my number and so quickly assigned to someone else ? Is it inline with TRAI's regulation? Dear Consumer Forum Team, Will you be able to help /guide in this case as I can clearly see this is unfair business from Idea Cellular Ltd. My number was active, I moved abroad for some months and I recharged in between and they have terminated and reassigned number to someone else without even waiting for cool off period. Appreciate your response. Br, Ashish Verified Support Jan 05, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We regret to inform you, that your number has been inactive due to non usage. Also, we express our inability to activate the account of the same number as it has been already activated. Regards, Lavina
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Comments

Jmdkshah

from Ahmedabad, Gujarat

I want to know call detail about 30 days. Bcoz I deleted my important no by mistake so Plz do me a favor.. Give the data of 30 days as soon as possible. I want it

Idea Cellular Customer Care's response, Jan 5, 2018

Verified Support

Dear Customer,

Sorry for the trouble caused. To know your outgoing call details, Send an SMS to 12345 from your registered number number. SMS format EBILL<space>MON / Eg: EBILL<space> JAN. If your Email Id is not registered with us first register your Email Id follow these steps send EMAILID<space> Email address to 12345. For example EMAILID<space>xyz@gmail.com. Also, you can check your outgoing call details in My Idea Application or Website.

Regards,
Lavina