Idea Cellular — Number not activated.

Regina Thomas

from Mumbai, Maharashtra

Address:

Dehradun, Uttarakhand

Phone number transferred from prepaid to postpaid, on 9th May, 2015 - delay in verification, therefore activation. I am still not able to use it and today is 13th May, 2015. I have no alternate number. Located in Dehradun. Store i went to get the SIM is Solutions1 - opposite Hotel Madhuban, Rajpur road, Dehradun. Executive who handled the case was Mr. Jagdeep - [protected]. I have been requesting since monday to activate my number, After Tuesday the concerned executive isn't answering or responding with the status. It's a helpless situation right now for me.

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Idea Cellular customer support has been notified about the posted complaint.

May 13, 2015

Updated by Regina Thomas Executive who handled the case was Mr. Jagdeep - [protected].

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

ShivShakti16

from Delhi, Delhi

Hi Regina,

I am not an idea representative and I have faced a similar situation earlier for which I logged a consumer complaint earlier.
Please don't panic your number will be activated without any verification ( not sure if they think as a fish in their trap as it happened to me).
Just to set up your expectations every now and then my number used to get disconnected and my LORD idea wished I could talked to my dear ones...
I have logged several complaints and called their customer care departments however still waiting for their replies..attaching of copy of my complaint...
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hi,
I was user of idea number [protected] and this is my email id ([protected]@gmail.com) registered with idea.
I was using this number when I was back there in Delhi till November 2014.
Then I transferred to Kolkata and due to some unknown reasons this number was disconnected and due to which I faced lots of issues as all my bank account and netbanking was tied up this number.
Then one day I got a call from idea representative rather using abusive/completely unprofessional language from [protected] number. After lots of discussions she asked me to pay pending amount of appox.1800 to close the number and I did that.
Now after 3-4 months I again got an invoice stating I have pending amount of 1025 and for same I called customer care complaint department at [protected] and talked to Mr.Alok and he assured that this number somehow was not disconnected and again I have to pay Rs1025 and give a call back to disconnect the number.
I confirmed with him that I am not using this number from last 6-7 months and as customer care center too too far from home I can't visit there, for which he assured that we will disconnect in no time just I have to pay the residual amount.
I again paid the amount and give the same number a call back where I am getting the same shocking answer that I need to visit the branch.
Assuming unprofessional behaviour again I have recorded the call with Mr.Alok.
Can you please disconnect the number and justify why misleading information is being given by customer care executives.
I am really really upset by the behaviour and confirm that I am not using this number from last 6 month and if any more bills are raised I will not any money for it.

Thanks
Shiv