[Resolved] Idea Cellular — Number not getting switched from postpaid to prepaid

aayushnatural

from Jodhpur, Rajasthan

Address:

Bikaner, Rajasthan

Sir This is to state that i Aayush Pittie ([protected]) is facing problem in my number. My Idea number [protected] is not getting switched from postpaid to prepaid and the number is on hold. It has been 15 days. Previously i made an Appellate to trai, but again there is no action. Everytime it says that your number is on hold.And also asking to customer care for the reason it has been delayed, they have no answer instead they make fake promises to get number switched every day. Kindly look forward in this matter. As i am a business person, i am going though a major problem. Regards Aayush Pittie

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Aug 6, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

aayushnatural

from Jodhpur, Rajasthan

Problem is not yet resolved yet... what about your 24 hrs promise..???

aayushnatural

from Jodhpur, Rajasthan

@idea cellular, what happened, are you going for a solution or should take legal action against you ???

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to inform you that your request for Postpaid to Prepaid migration has been resolved and your Idea mobile numbers have been successfully migrated into Prepaid. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular