[Resolved] Idea Cellular — number porting issue

m_khakh

from Hoshiarpur, Punjab

Address:

144201

Hello sir
I am using idea cellular network in my company corprate group as a postpaid customer, but i want to port some number to other network but all the request being rejected that due to pending of bills. My first request was on 21 oct but rejected due to pending bill new request on 07 nov still pending due to pending bill but actually bill is in negtive rs.-13. Now i talked to customer care they told us that your bill is negtive but we can't do anything. They said went to our idea office which is 50km away.. When i buy idea i didn't went to any company office but now why i should go to there office. They never send a sms that your process is rejected due to pending bill, all the time we ask thru network customer care then they told that your bill is pending
Please take this note seriously.
Thanks

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Dec 17, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. To help you with regards to your concern, we would request you to kindly help us with your Idea contact number for which you're facing the issue.

Regards,
Lavina

Nov 23, 2017

Updated by m_khakh [protected]

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, the given number isn't reflecting. Hence, we request you to share us your appropriate Idea contact number for which you're facing the issue.

Regards,
Lavina