[Resolved]  Idea Cellular — Online Recharge for Rs. 500/- Full Talktime failed but Bank Account was debited and money not credited to Bank AC yet.

Address:Mumbai City, Maharashtra, 400057
Website:care.ideacellular.com/wps/portal/account/online-recharge

Dear Sir/Madam,

The recharge transaction through online recharge portal of IDEA Cellular for Rs 500/- on my prepaid mobile number [protected] failed but the amount was debited from my bank account and has not been credited yet. Please check and recharge the mobile or credit the amount in my account as soon as possible

Mode of payment: Internet Banking via BillDesk
Date of recharge transaction: 22/08/2016
Transaction Reference ID: [protected]
Amount: Rs. 500/-
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Oct 3, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Aug 20, 2016
mmahindra's response
hhhh
Verified Support
Aug 26, 2016
Idea Cellular Customer Care's response
Hi,

We sincerely regret the inconvenience. We will revert with an update shortly.

Regards,
Sumeet
Verified Support
Aug 29, 2016
Idea Cellular Customer Care's response
Hi ASRamani,

We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Maroof
Aug 30, 2016
Updated by ASRamani
Please call me on alternate number [protected] to get in touch regarding the complaint.

Regards,
Atul Ramani
Aug 31, 2016
Updated by ASRamani
I have sent you the requested documents as proof of the above transaction to [protected]@idea.adityabirla.com for the mobile number [protected]. Please refund the amount of Rs. 500/- for the failed recharge to by Bank Account.

Regards,
Atul Ramani
Verified Support
Sep 02, 2016
Idea Cellular Customer Care's response
Hi,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Yogesh
Complaint comments 

Comments

Dear Sir,
I using idea sim card no. [protected], please i want incoming & out going call details in my email id
r.[protected]@gmail.com

Thanks & Regards

Rajesh Sahu
Idea Cellular Customer Care's response, Aug 26, 2016
Verified Support
Hi,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh

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