[Resolved] Idea Cellular — online recharge issue 195 for rc198

Vinod Devarampati

Website:

www.ideacellular.com

I have a query on my recharge - i did online recharge of rc 198 by selecting icon in online as shown in pic below. I don't know how it could deduct only 195 from my account and validity is changed from one month unlimited to 1 week unlimited as given in the next picture. I again tried to recharge by giving the amount manually and portal says that rc195 is not possible as shown in pic.
If rc195 is not possible in idea portal, if rc198 icon is recharged to rc195 and reducing my validity, is it not a technical problem from idea portal? If it is not technical problem i would like to know how could i recharge 195 through online? Already one week is passed and no response from your idea to my question. Is this not amount to online cheating??
Please observe the green boxes shown in picture. My number is [protected] and masked here for safety.

+1 photos

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Nov 28, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Idea Cellular Customer Care's response Dear Customer,

We would like to inform you that, your have recharged for 195 rs so the benefit credited accordingly.

Regards,
Lakshmi.