Idea Cellular — Out going of Services of my Phone

Address:

Mumbai City, Maharashtra

Dear Sir/ Madam,

From 27th Jan, outgoing services of my Mobile Connection barred for outgoing calls.

I want to note followings..
My Dec Bills are paid - please find attached mail from Ideal website - auto generated mail.
My general average bill never crossed 500~600 Rs - you may check data.
I received SMS as following on 27th Jan 2015 - Dear Customer, you have crossed 70% of your credit limit set at 2000 against your Bill - .16 unbilled 1706.64 amount . Thank you."
I received SMS as following on 28th & 29th Jan 15 - "Dear Customer, Your usage for the month has exceeded crdit limit. Please pay Rs 2032.84 to avoid restriction of services."
I called twice customer care and spoke to your executive - Shrikant and Amer - I was asking repeatedly to give complete data o[censored]sage as we were sure about no excessive usage . They were asking to wait till 7th Feb - next billing cycle.- which is ridiculous .
Also I received SMS from your side on 28th Jan and 29th Jan 2015 - " Dear USer, Ur 2G pack on [protected] has 1024 MB free usage. Till yday 00 hrs 501.88 MB has been used & bal. 522.12 MB can be used till 6th Feb . T & C apply ". This proves that my Internet usage also not excessive.
In this situation, we do not understand what to do. We request your urgent help to resume services as we do not feel billing data is correct. In case excessive billing, please share the data immediately. We do not expect such thing from Idea Cellular Services.

Thanks and Regards,

Sandeep Akerkar
Mobile [protected] / [protected].