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Dear Sir,
You can contact me on the same Idea number +91 [protected] as incoming call are still active on it. I have been continuously writing to the appellate and Idea customer care but did't got any positive response and my problems still remains unresolved.
This evening around 6:10 pm, I visited the Idea Retail Store, Plot No. 9, Rajendra Bhavan, Adalat Road, Aurangabad (MS) - 431001, hoping to meet some concern person who can resolve my issues but was horrified to meet the store manager Mr. Raj Singh ([protected]) who was rude and arrogant and truly didn't have manners how to communicate and resolve customer issues who is already suffering due to poor services. He denied to accept my written application and asked me to communicate with higher authorities thru email. It clearly shows that he had nothing to do with my issues as he was asking me to pay the bill if i want to resume the outgoing and 3G services.
You can contact me on the same Idea number +91 [protected] as incoming call are still active on it. I have been continuously writing to the appellate and Idea customer care but did't got any positive response and my problems still remains unresolved.
This evening around 6:10 pm, I visited the Idea Retail Store, Plot No. 9, Rajendra Bhavan, Adalat Road, Aurangabad (MS) - 431001, hoping to meet some concern person who can resolve my issues but was horrified to meet the store manager Mr. Raj Singh ([protected]) who was rude and arrogant and truly didn't have manners how to communicate and resolve customer issues who is already suffering due to poor services. He denied to accept my written application and asked me to communicate with higher authorities thru email. It clearly shows that he had nothing to do with my issues as he was asking me to pay the bill if i want to resume the outgoing and 3G services.
Dear Customer,
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Seems that there is no coordination between the customer service desk, Back end department, Technical and the Billing department...as i am receiving calls regarding bill payment to resume the services. I requested them to first resolve the network issues...call dropping, call failure, call connectivity and 3G issues and then ask a customer for bill payment. I think barring a number without resolving the issues, without closing the complaints is against the policy and also a crime.
Dear Customer,
As per your telecon with our customer service associate on 28th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 28th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular