[Resolved]  Idea Cellular — Outgoing Barred - Exceeded credit limit

Address:

Pune, Maharashtra

Hi, I've taken a new idea corporate connection in Pune passed 15 Days. The bill plan was 666 in which i was suppossed to get 1.5 GB free 3G internet. After a week I was facing some problem in using the internet at my place so I called upon the customer care to resolve the issue. I was been told that there is some system upgradation process taking place thats the reason I'm experiencing problem in GPRS. After a day my Internet service was completely stopped when I again called the customer care that I came to know that my 3G services have been De-activated that too without informing me. I kept on using the ineternet which charged me as per the default internet plan 3p/10kb some what. Due to which I crossed my credit limit of Rs 1000, and finally my services have been discontinued for the interim payment. Later on no resolution was provided to me, customer service people yelled at me, I had word with Avinash ( Sr. person) and Alim in contact centre. They said that there are no 3G benefits available for your plan. This is how Idea Cellular is harrashing its customers. Pathetic in customer Service. Suryadev Singh [protected]