[Resolved] Idea Cellular — outgoing call and internet not working q

[Resolved] Idea Cellular — outgoing call and internet not working q

S Shail_yar from Surat, Gujarat

Sir, I'm 5 year's old customer and satisfied with your good services but with effect from 12 jan 18 I'm not able to make any outgoing call and neither I am able to access any Internet facility on my mobile no [protected] after recharged of Rs 449/- on 12 jan 18. On enquiry balance is showing only 0.03 then I have recharge no with 55/- then also it is showing balance only 0.03 Rs. I am not able to contact your customer care executive also, after recharge of 449/- I shouldn't be restricted to access unlimited call and Internet facilities. Please do the needful in this regard. Please resolve my issue and contact me through call if problem still not being understood at your end. Thanks a lot sir. Was this information helpful? No (0) Yes (0)
Mar 15, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Jan 14, 2018 Updated by Shail_yar Sir, my idea mobile no [protected] is not responding against any call and internet made by me even after recharged of Rs 449/- on 12 Jan 2018 and Rs55/- subsequently on 14 Jan 2018. Please do the needful at the earliest. Thanks Also received Messages regarding recovery of 19/- for loan recharged on 13 Jan 2018. Please Wave it off . Verified Support Jan 29, 2018 Idea Cellular Customer Care's response Dear Customer, As per our communication, we request you to share us the screenshot of the bank statement done for the mentioned recharge from the day of the recharge to till date along with the complete transaction details to assist you further. Regards, Lavina
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