[Resolved]  Idea Cellular — Over Charge / baseless unbilled amount

Address:

New Delhi, Delhi

This is to bring your notice, i am using IDEA post paid connection No [protected] last 8 months. on 4th July i went to B10 Vasantkunj, New delhi Idea showroom with my collegue to portable my no from postpai to prepaid. i have asked customer care executive, how much was my unbilled amount as on same day and he calculated and said it was almost Rs.800/- then they have suggested me to change bill plan to Rs.175/- i hav agreed and signed form and submitted my PAN Card copy too. My netpack 1GB was credited to my account on 17th July and after one week i recd msg that ur remaining Data is 400mb. i was surprised becoz in daytime from 9 to 6 i am using WIFI from my office. the same was happing to me twice. so i hav enquired abt the sme but CC executive wre unable to get history. i have asked that girl to activate booster pack for Rs. 100 (300mb) she has not done. i was waiting till 9 then i activated thorough SMS. Surprising thing is for 4.65mb you have charged Rs.21/- today i hve recd a msg from IDEA that my Outstanding amount is Rs.2210/- Kindly confirm how it was charged and i need to get my history of data usage and call history from 17th to till taoady. and kindly block my no as early as possible. as per ur M:, my data usage 1.07, GB. unbilled usage charges Rs. 161.44. data balance left. on ur 300MB pack 265.342MB. Expiry aug 02 2015.