[Resolved] Idea Cellular — Overcharge and plan change without permission | |||||
I have 2 postpaid services with idea ie [protected] and [protected]. Both on 99 rental but sumtym in the past they changed the plan for which i received a notificatiob thru sms and i called them and they changed it.. last month with one of my num ie 8****411 they sent the bill of 1000rs to which i agree sumwer. But again one of the rep said he will wave off the charges of 600rs if wud agree to activate booster. that month is gone now this month i got the bill of 475rs which is shock to me.. boz i never exeeded 280 or 300.. When i check the bill it says my internet pack is changed from 125 to 154 without my permission.. i spoke to farees khan who refuses to give me his emp id saying m asking for his personal information.. as per him kiran chauhan named lady spoke to me on 23rd jan abd changed my internet pack.. which i have never received. i did not speak with anyone about this.. its a lie and now they are changing packs n charging me without my knowledge.. i m not gonna pay extra charges and change the provider as soon as i can. Never expected idea.. I wana get it fixed or i know the procedure to escalate it further. I dont earn to pay u extra. Was this information helpful? | |||||
Aug 5, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Dear Customer,
As per your telecon with our customer service associate on 25th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 25th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
No its not.. i m not going to pay the bill n will take this further. Coz i knw u guys have no proof of wat u hav done.
Dear Customer,
We wish to affirm that your concern has been acknowledged and a complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and a complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer, We are unable to process your interaction acknowledged earlier for Mob.No. [protected] via Communication ID C1-[protected].Regret the inconvenience caused.Fresh Communication ID will be sent to you shortly. Thank you.
This is the message i got whereas wen they called me it did not even last for second.. the moment i picked the call they disconnected. I knw what pranks they wanna play now.. they vl show that they contacted me but i din pick the phone but it did not even ring once. N when my phone is busy n u call isnt it ur responsibility to call back again.. m srry but this tricks wont work on me.
This is the message i got whereas wen they called me it did not even last for second.. the moment i picked the call they disconnected. I knw what pranks they wanna play now.. they vl show that they contacted me but i din pick the phone but it did not even ring once. N when my phone is busy n u call isnt it ur responsibility to call back again.. m srry but this tricks wont work on me.
Dear Customer,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular