[Resolved]  Idea Cellular — Pathetic Service for a new Postpaid connection

Address:

Surat, Gujarat

Myself Vinu Pillai, with deepest regret for opting an Idea postpaid connection is penning down this mail. On 26th Dec, 2014, seeing the attractive plans offered by your firm, I requested for a new postpaid connection from an Idea outlet located in Surat (L P Savani area). The number (mobile number : [protected]) was provided to me instantly and was assured that the services would resume shortly. It's been 11 days and the services are still not activated. Please imagine if you could survive without a communication medium for so much period. I am being told that the issue is faced due to an IT lapse. I recently switched over to a new job profile and have updated my personal and official contact with this new number. My banking, online accounts too have been updated with the same number. All these took 4 days of mine since I had to physically go the bank branches for updating the same. As a result of this, I am disconnected with my family, friends, my employee, no online transaction can be made, i need to visit the bank for any banking transactions. Till now I was patient enough but this has taken a toll on me. The outlet owner Mr. Saurabh Shah has been supportive, kind enough to address and escalate my issue but things are out of his reach now. If this scenario prolongs I would be on the verge of being unemployed since am also in the field of project implementation and support and already have left a bad remark for my employee due to this issue. I cannot wait furthermore and am done with these follow ups/ running from pillar to pillar and enough of this mental harassment. This was the least that was expected from a telecom major. I would request you to refund the payment done by me towards this connection. I am opting with a different operator. IDEA cellular services may provide lighting fast Internet but please do provide instant connection.