[Resolved] Idea Cellular — payment issue on post paid connection no [protected]

Sakshi2507

from Amritsar, Punjab

Address:

Ludhiana, Punjab

Hello sir
I am using an idea number [protected] and i have an payment issue as i made 2 payments as one was on 23rd jan nad the other was on 24 th jan of rs 740 but ad per there records there is only one payment which is available instead of showing all the receipts the issue has not been resolved since january. Payment receipt is also attached whose payment is missing in idea records.

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May 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've asked you to provide us the screenshot of the payment receipt done via cash on 24th Jan 2018, along with the complete Idea store address where you've visited to make the payment and customer executive name. Also, we request you to once again provide us the complete bank statement from the date of the payment to till date to assist you further.

Regards,
Lavina

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Comments

rebel surya

from Hyderabad, Telangana

Iam surya since 1week 4G LTE services are not working properly

Idea Cellular Customer Care's response, Apr 9, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina