Idea Cellular — Plan cancelled and main balance deduction
L
latheef078
from Ernakulam, Kerala
Address:
Chennai, Tamil Nadu, 602105
Website:
www.ideacellular.com
I have recharged with rs.95 special offer on 18th may 2016 which gives 600 mb data valid for 15 days. On 20th may 2016 accidentally my friend recharged my number with rs.34 valid for 3 days. On 22nd the rs.34 plan was finished, but the rs.95 plan which has a 15 days validity was active and when i use internet on my phone, my main balance is being deducted from 23rd. When i speak to customer care regarding this issue they are telling that rs.95 plan is still active and i should use it only on 3g. I did used on 3g but still my main balance was deducted because of internet usage. I again tried to call the but then the customer care blocked my number telling that all lines were busy at the moment. I tried to call them with my friends number then they answered my call, i again told them about what happened to my account using friends number. Then the next moment they say that my plan was cancelled. They don't even know there policies clearly. I want my data and the main balance which was deducted back to my account.
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Idea Cellular customer support has been notified about the posted complaint.
We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
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We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular