[Resolved]  Idea Cellular — Poor service and unnecessary deduction

Address:

Alappuzha, Kerala, 689510

Dear idea,

my mobile no is [protected]

my circle is at allapuzha(kerala).

for the last 2-3 years i has been using the idea.but for the past 6-7 months its been a terrible experience o[censored]sing this network

first of all the cus. rep does not try to understand the real issue when someone contact them. I contacted them more than 20 times and still getting same responsesz every time and some time they will start arguuing and fighting with me through phone. Sometimes they evgen black me from getting customercare contact. i feel it through my experiences.and once they feel that the issue cannot resolved from their part they directly cancel the call just saying that they are not receiving any reply from customer part, that too in just 5 sec.

this is the only service that i had experienced that the call is been cancelled by the representative. you can check my call history.

and my issue there is
1) regular call drop in my place which is puliyoor po, alapuzha, kerala which i have been reported 1 year back and you promise me that the issue will get resolved soon at that time, but not resolved yet, again an example of poor service

2) Data packs is been to cheaper such that you will get 1 gb data for 10 rs now.
But the idea is providing data 1 gb for 178 rs for me as i do not have a 4g phone

3) every other companies except idea are striving to create a positive customer experience while you are concentrating only in advertisements, what an idea sir g

I am so fed up with your poor experience and want to port my number to another operator which value the customers in real and atleast not in advertisement

so finally i would like to thank for nothing and yes bye bye forever

with regards
[protected]