[Resolved]  Idea Cellular — post paid security deposit refund...

I was using Idea Postpaid service for 9 years. I had paid Rs 500/- as Security Deposit for two numbers. Recently I have switched to Idea Prepaid. I was expecting the refund through a cheque. But out of these Rs 500/-, Rs 420/- (reason for shortfall of Rs 80/- is unknown)have been credited to my Prepaid number without my Consent. This amount is laying in my Idea account in the form of Main balance. As per many communications done with Idea, it is not possible to utilize this balance to activate any plan or service. It has been made mandatory to use this amount as Talk time. But in the era o[censored]nlimited plans, I dont want to use this amount as talk time. I want to utilize this balance to activate some unlimited plan.
My question are
1)why the Security Deposit has been credited to my prepaid account without my Consent?
2)Why there is shortfall of Rs 80/-? If it is due to the recharge done from your side, then please note that, I did not tell you to recharge my account with the security deposit refund.
3) As per "Telecom Consumer Charter for Handling Consumer Complaints" published on Idea website, Security deposit/Advance usage charges (AUC) as the case may be collected from the customer shall be refunded as per the company policies in force from time to time. Please provide the documented policy.
4)Please provide the procedure to utilize the main balance to activate some Unlimited plan.

Name:Kirankumar
Idea Post/Pre paid number: [protected]