[Resolved] Idea Cellular — Postpaid bill payment | |||
I got a legal notice stating that i have to clear a due amount of 747 rupess along with a lawyer fee of 500 for my idea connection ([protected]) from which i have disconnected many months back . My plan was of 299 rupees a month, and i got a bill of 900 rupees, i spoke with couster care executive and he told me that i made calls and used data more than what is available in my plan. I paid the bill and the next month i went to idea service center and asked him about disconnection, he charged me some outstanding amount and he even took the sim from me after around 6 months now i got a legal notice that i have to pay my outstanding amount which was never there at the time of diconnection . the service person says that the bill was generated even before the termination of the service . If it is so ? Then how could you terminate my service .this is cheating Was this information helpful? | |||
May 20, 2017 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 08, 2017 Idea Cellular Customer Care's response Hi, We regret the inconvenience caused. We have noted your concern. We will get back to you shortly. Regards, Maroof Verified Support Apr 09, 2017 Idea Cellular Customer Care's response Hi, As per your recent telecon with our customer service associate, we wish to inform you that we are working on your concern and shall will revert to you at the earliest. Regards, Mangesh Verified Support Apr 18, 2017 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Riya | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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