[Resolved]  Idea Cellular — Postpaid bill payment

Address:500062

I got a legal notice stating that i have to clear a due amount of 747 rupess along with a lawyer fee of 500 for my idea connection ([protected]) from which i have disconnected many months back . My plan was of 299 rupees a month, and i got a bill of 900 rupees, i spoke with couster care executive and he told me that i made calls and used data more than what is available in my plan. I paid the bill and the next month i went to idea service center and asked him about disconnection, he charged me some outstanding amount and he even took the sim from me after around 6 months now i got a legal notice that i have to pay my outstanding amount which was never there at the time of diconnection . the service person says that the bill was generated even before the termination of the service . If it is so ? Then how could you terminate my service .this is cheating
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May 20, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Apr 08, 2017
Updated by pamarti999
Contact number- [protected]
Verified Support
Apr 08, 2017
Idea Cellular Customer Care's response
Hi,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Maroof
Verified Support
Apr 09, 2017
Idea Cellular Customer Care's response
Hi,

As per your recent telecon with our customer service associate, we wish to inform you that we are working on your concern and shall will revert to you at the earliest.

Regards,
Mangesh
Verified Support
Apr 18, 2017
Idea Cellular Customer Care's response
Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Riya
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