[Resolved]  Idea Cellular — postpaid number not activated

Address:

Thane, Maharashtra, 421204

My number is [protected]. I had requested to port this number from idea maharashtra circle to idea mumbai circle.

I had called 59059 for activation 6 or 7 times since 6th august and my number is still not active.

First time i called this number the person completed my verification and told me that number will be activated within next 30 mins. However same was not activated. I called this number again the next day and then again my verification was completed and then i told the person that i had already called this number. He then checked and told me that there is a technical issue and it has been forwarded (Not sure where as nobody ever tells) and number will be activated next day.

This has happened since 6th august.

I have called multiple times for activation 59059 still i my number is not activated and every time i receive the same response stating that my issue has been forwarded and my number will be activated by next day.

Following are the sr numbers for 6th, 7th and 8th august :

1) sr# c1-[protected]
2) sr# c1-[protected]
3) sr# c1-[protected]

I had called 59059 on 08/08/2017 and i have received the same response. I had also talked to the floor supervisor and he was of no help and kept stating the same thing over and over that he has forwarded the issue and it might be resolved by next day. He was not able to provide any kind of details or eta for resolution of this issue.

I have been customer of idea since 2013 and i never expected that i will be provided with this kind of pathetic and low level service. It appears that idea has do not care attitude about customers problem.

I had also registered my complaint at 198 number and complaint id is mentioned in the subject line. Still no response from idea.