[Resolved] Idea Cellular — Postpaid sim billing continues with non use also

Jyothi Nagesan

from Delhi, Delhi

Address:	Krishna, Andhra Pradesh, 522501
Website:	IDEA Cellular

I have ported my Airtel sim no to Idea in Dec 2016 and since the sim is misplaced I have not made any calls since Jan 2017.
But the bills keep coming and when an Idea guy called I told him to send me the call log...How can they bill me without even checking the call log.
Further I wrote to them to shift my No.[protected] to prepaid but till date nothing happened.
Such things should not happen with any reputed network.
I also have an Idea Data card which is post paid linked to my above no which also has not been used for the past 4 months.
Cant they see and bill?
I want a resolution for my issues now
Dr.M.K.Jyothi
KLU
Vaddeswaram
Vijayawada-522501

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May 4, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2017

Idea Cellular Customer Care's response Hi Jyothi,

Sorry that we gave you a reason to be upset with us, will call you to share an update.

Regards,
Vicky

Verified Support

Mar 30, 2017

Idea Cellular Customer Care's response Hi Jyothi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhi

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Comments

Vimal Bharti

from Murwara, Madhya Pradesh

Idea Prepaid — I need my call details

Dear sir,
My idea number is [protected].
I need my idea call detail time from 10 march 2017 to 24 march 2017 . Please send to my mail id ([protected]@gmail.com )all in comming and outgoing telephone number also need
Regards,
Vimal suryawanshi

Idea Cellular Customer Care's response, Mar 29, 2017

Verified Support

Hi Vimal,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. If your email ID is registered with us, you may also send SMS as Ebill<space>first 3 alphabets of the month for which Prepaid invoice is required to 12345 and the soft copy of invoice will be sent on your registered email ID free of cost. To update your email ID please send SMS as EMAILID<space>Email address to 12345.

Regards,
Vicky