[Resolved]  Idea Cellular — postpaid to prepaid

Complaint about sim change from postpaid
My idea number is [protected]. This is a postpaid sim card. I went to My idea store to change my sim postpaid to prepaid on Thursday, 10th of August 2017. They gave me a new idea sim and I was told that the old sim would stop working after 1 day and the new sim would start in next 1-2 days . But this is 4th day in a row new sim is not started yet and old one is not working now...And my all the business stopped for 3-4 days my bank transaction are being off...And other thing that I received a email that the request of postpaid to prepaid did not reach at you and my idea store told me that they have given the request for postpaid to prepaid...Now tell one thing that what to do now? Even your store's members are not answering well...So it's a humble request to you to do something...Thank You.
I am from Anjar Kutch pin code 370110 Gujarat