Idea Cellular — Postpaid to prepaid conversion not done since 15 days

Address:

Ahmedabad, Gujarat

Hello, My self Pavan Contractor and staying in Ahmedabad .I was using Idea postpaid card ([protected]) since 2 years and as per my need I requested for convert it in prepaid on 12 July 2014. I had paid unbilled (billed amount till that date + 20 rupees more = 700Rs) amount so no due will be remaining and submitted my photo, address proof (Aadhar card) to customer care executive Kinjal ([protected]) in Guptanagar Vasna Idea customer care office in Ahmedabad. She told with same number my postpaid card will be deactivated and my prepaid card will activate in maximum 48 hours.I got message that ‘Your Idea postpaid card will be convert to prepaid in 26 hours’.Till today (27 July 2014) card has not been activated and day before yesterday (25 July 2014) when again we inquired for same, she replied documents are not with her and asked me to submit same with nearest Idea customer care. After submitted documents again on 25 July 2014 to our nearest idea customer care (Opposite Seema hall, nr. Shyamal cross roads), Customer care executive told us that, card will be activated by 26 July evening. But till today card is not activated (27 July 2014). Now when I contact to customer care executive (Kinal – mentioned earlier), she told today is Sunday (27 July 2014) – she can’t do anything. I am really very tired and unhappy with Idea customer care services and planning to go with other cellular provider but writing here so strict action will be taken against this pathetic service given to me. My contact number - [protected]