[Resolved] Idea Cellular — prepaid no deactivation

Ashraf ale

Address:

614807

Dear sir, i m ashraf ali from tamilnadu. At present i m in uae. I m using idea prepaid no [protected]. From last 6 months i m keepig my sim card with me. No issue. But from june 30th 2018 my no was deactivated with out any notification message. Now with out my no i am struggling more for my business and personal transactions. Please kindly take necessary action on my complaint.
Thank you..

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Sep 11, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We would like to inform you, that service for mentioned number is inactive due to zero usage. However, we request you to check with the number availability in the nearest Idea store. If the same number is available, then we'll be able to assist you with the same. Refer to the given below link for the nearest Idea store https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=tamil-nadu. If you still have any issue, kindly share your alternate number so that our team will get in touch with you to clarify the same.

Regards,
Neha