[Resolved] Idea Cellular — prepaid plan not working as per advertisement

[Resolved] Idea Cellular — prepaid plan not working as per advertisement

F Frankie Makil from Kottayam, Kerala

Plan 449 Unlimited calls And 1.4 gb per day Circle kerala I am only getting 250 mins per day or 1000 mins per week while it was advertised unlimited call. Data it was 1.4 gb per day but i am only getting around 200 mb per day. I stared using this service from 5th and till 9th i have only used 2.5gb. Thats how i came to know i am not getting full 1.4 gb but it's cheating. And started charging me for remaining usage Was this information helpful? No (0) Yes (0)
May 17, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 16, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our record, the benefits for the given recharge has been successfully credited in your account for the mentioned number. Also, we would like to inform you that each recharges has their respective terms & condition along with them. For further assistance, kindly contact us on 12345 or 198. Refer to the below given link for the recharge offers & their terms and condition, https://www.ideacellular.com/prepaid/plans-packs/unlimited-calls Regards, Lavina
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Comments

Chavhan Krushna

from Pune, Maharashtra

[protected] this is my cell number please refund my payment on this number as soon as possible

Idea Cellular Customer Care's response, Apr 16, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to elaborate your concern towards the mentioned number to assist you further.

Regards,
Lavina