[Resolved] Idea Cellular — Pretones subscriptions

naik suresh

from Panaji, Goa

Address:

403001

Without my request the Company has started Pretones subscriptions of Rs.10.00/- for 10 days.
In fact this is fourth time continue deduction. I had instructed to "STOP" SMS but still continue sending SMS. This look to me they are doing forcibly.
However please look into the matter seriously and STOP sms onwards.
I had registered my complaint to Idea REgistered Complaint who gave me Complaint No. 1-[protected], saying your complaint is under process but last they informed me to file the complaint to Consumer Complaints and I did the same.

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Oct 23, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 14, 2016

Updated by naik suresh Without my request the Company has started for DEVOTIONAL PACK of deduction of Rs.30.00/- for one month. This is a THIRD time are doing. The last Pack renewed on 27/08/2016 and valid for ONE month.
In fact these renewals are done without my knowledge where I get message from them and my reply is SMS "STOP".to 155223.
This look to me that they are forcibly deducting the AMOUNT for D. Pack.
I request you to look in this matter to "STOP" SMS to my Mobile No.[protected].

Sep 15, 2016

Updated by naik suresh Without my request the Company have started deduction for MRP-23 for Rs.23.00/- to SR. No.850015 and SMS UNSPK to 51985999.
2 ) N-15 PLAN[protected] for Rs.15.00/- SMS.
In fact this deduction of amount for both MRP-23 and N-15 PLAN we sent complaint to STOP SMS. Insite this the DEDUCTION of Amount is continue.
This look to me that they are doing forcibly without our wishes.
Request you please STOP SMS as early as possible.

Verified Support

Sep 18, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Yogesh

Verified Support

Sep 19, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Tudor

Verified Support

Sep 22, 2016

Idea Cellular Customer Care's response Hi Suresh,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Abhijit