[Resolved]  Idea Cellular — provided wrong information

Address:Pune, Maharashtra, 411046

Account number[protected]

I bought a new connection from Idea last year.When representative came to visit home and convince us to buy connection from Idea with wrong information of 1 month free(They asked me to pay on day one to pay bill of 1 month prior).(Already paid for 3 months still)

They have started my billing cycle before providing me connection(almost 15 to 20 days span).When they have set up the connection first time when he come only half set up he did.(just a wired connection).and took almost 20 days to provide me wireless connection.

After 100's of call with customer care they didnt send single representative to check connection(speed was pathetic).

Now asking me that 1 month connection bill(which I already paid)
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May 4, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Apr 02, 2018
Updated by Sapana Jain
1 month indirectly I was without connection(free month I am not even counting cos they discontinued my connection).
now why asking for 1 month bill(not even provided 2 month service and already took 3 month bill in prior).
you guys should refund me 1 month bill
Apr 02, 2018
Updated by Sapana Jain
It was frustrating service.I am working woman and was fighting with connection issues.
Not even liable for 1 star.
Apr 02, 2018
Updated by Sapana Jain
They providing number of a representative in every email MInaz -[protected] but person never answers me clearly
Verified Support
Apr 03, 2018
Idea Cellular Customer Care's response
Dear Customer,

We regret for the inconvenience caused. We request you to contact us on [protected]/ [protected] or else you can mark an e-mail on [protected]@idea.adityabirla.com for broadband related queries & complaint. 

Regards,
Neha
Complaint comments 

Comments

good service thanks

http://www.checkccnumber.in/idea-customer-care-number.html
Idea Cellular Customer Care's response, Apr 5, 2018
Verified Support
Dear Customer,

We are glad to hear the feedback from you. We are happy that we are providing services as per customer needs. Thank you for sharing the valuable experience, it means a lot. We will work further to improve more.

Regards,
Neha

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