[Resolved] Idea Cellular — Rate cutter is not working properly | |||
To my previous complaint for wrong detection of charges idea denied my request saying that the issue cannot be resolved. I have today a clear evidence for wrong detection of charges. My number is [protected] and i have provided with the screenshots of the last two idea calls i made with this complaint. In one image i have 73.56 rupees as my balance which was after a 55 sec idea call the next image was taken today where the idea call lasted for 115 secs for which i have been charged 1.30 rupees thus my balance reduced to 72.26 rupees. My call should have been charged only for 30 paise since i have done rate cutter for 14 rupees thus 5th june valid till 2 nd july. I have raised 3 complaints regarding this issue now i have provided the images of my balance. I need idea to cross reference my calls from 5 th june till 22 nd june and my balance of the same. I am sure that more than 5 times i have been wrongly charged. Idea is not taking any action in this regard i am very much disappointed in their service. Was this information helpful? | |||
Aug 27, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 22, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 22, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 22nd June 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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