Idea Cellular — Re: Disconnecting my mobile even after the payment of bill.

Address:

Jalandhar, Punjab

With deep regret I inform that I had issued cheques no. 863329 dt.16/4/15 for Rs. 510/- & no. 863364 dt. 18/5/15 for Rs. 792/- drawn on J & K Bank towards my Idea A/c No.[protected] against their respective bills to the company at their Adarsh Nagar office. The cheques were cleared from my bank A/c. Even then my mobile was barred earlier in April giving the reason that I have not paid the bill. I visited the Adarsh Nagar office and showed the bank statement to the staff. They asked me to pay the bill in cash assuring me that my cheque amount will be deposited back in my bank A/c within 48 hours. I paid Rs. 510/- cash. Despite that I have not received the payment till date after 1.5 months. Now the same thing happened again with my other bill. I paid the cheque for Rs. 792/- which was cleared from my bank the next day. Even then I received the calls from the company that my bill is not paid whereas I told them that I have paid the bill and ultimately they cut off my mobile once again. I visited the company's Adarsh Nagar office no. of times showing all the details and giving them Bank Statements leaving behind all my important business assignments and my precious time. I'm very sorry to inform that the attitude of the staff is very irresponsible as if it is a very small matter. Nothing has been done so far. I have suffered a loss of more than Rs. 50000/- due barring of my mobile and spending a lot of time in all this. As such I should be compensated with amount of loss I have to bear.