[Resolved] Idea Cellular — receiving unnecessary idea schemes while initiating a call

[Resolved] Idea Cellular — receiving unnecessary idea schemes while initiating a call

V VIRUJ JANWEJA from Mumbai, Maharashtra

Every time i make a call to someone, the first 10 seconds is taken by an automated voice telling about idea schemes. I am fed of this service. Despite activating the dnd again and again, there has been no response from the idea team. It's a bad name for such a company if they are not able to resolve such trivial complaints and are not able to keep their customers satisfied. Please look into this matter as soon as possible otherwise i will change the operator to a "better one". Was this information helpful? No (0) Yes (0)
Nov 2, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 02, 2018 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, please be informed that your concern has been raised under request no:[protected], which is expected to be closed by 03/10/2018. Your patience & cooperation while we work on this, is much appreciated. Kindly check the settings provided. Should you need any further clarity please feel free to drop a line. Regards, Prajakta
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Comments

bandari Swamy

from Siddipet, Telangana

Dear sir /madm my call hostory [protected] My gmail is. Bandari swamy50 @gmail. Com plz

Idea Cellular Customer Care's response, Oct 2, 2018

Verified Support

Dear Customer,

As per our recent communication, we would like to inform you that, mobile operator can provide outgoing call details only. To know your outgoing call details, send SMS to 12345 from same number SMS format EBILL<space>MON Eg: EBILL<space> JAN. If your Email Id is not registered with us, you can register your Email Id follow these steps send EMAILID<space> Email. address to 12345. For eg. EMAILID<space>xyz@gmail.com.

Regards,
Lakshmi

Sushmita Ghan

from Bengaluru, Karnataka

I want to stop idea postpaid service. [protected]
I have requested more than 3 times to idea officers to stop service.

Do needful

Idea Cellular Customer Care's response, Oct 3, 2018

Verified Support

Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Lakshmi