[Resolved] Idea Cellular — recharge amount deducted twice

Faisalalikhan

from Hyderabad, Telangana

Address:	Hyderabad, Telangana, 500028
Website:	Idea

I have recharged twice on date 05/10/2018 at the same time for idea card, (I. E rs 75 plan and 75 plan).
I didn't get a confirmation that the recharge has been successfully done and the page was not getting loaded. I waited for some time then i tried again doing the same recharge and it got successfully recharged and i got confirmation also for the same after few second the first recharge has also got confirmed. Now my concern is that both the recharge are for same data pack. Please if you could refund the second recharge of 199 anyhow it would be really appreciable. Even i called to idea customer to talk after conveying the overall problem she told me to be on hold as she is transferring my call to her supervisor and after 10 seconds she directly disconnected the call i don't know why.

Can you please let me know the refund process asap.

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Nov 9, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, please be informed that we are unable to refund you with the amount of Rs. 75 . For further query get back to us on 198 or 12345.

Regards,
Prajakta