[Resolved]  Idea Cellular — Recharge not done but money deducted

Address:788010
Website:care.ideacellular.com

I have recharged with Rs 100 on idea cellular website on 17 Sept but the recharge was not done and money was deducted from my account. Till now I have not received any kind of refund or balance .Please look into this matter this is the third time i am facing the same problem.I have the reciept from the bank stating the reference no of the transaction.
Bank ref no. GSBI[protected]IG0CSMCMC4
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Oct 23, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2016
Idea Cellular Customer Care's response
Hi,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Raj
Verified Support
Sep 22, 2016
Idea Cellular Customer Care's response
Hi,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Yogesh
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