[Resolved] Idea Cellular — recharge not done but money deducted from my bank account

csachin

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452007
Website:	www.ideacellular.com

Today morning i make recharge of my phone through idea online software i saw on website 20rs discount so i thinks its beneficial for me to do recharge here rather than any other application but i prefer first time idea website due to some error my account deduct money 179 rs reference no.- PSBI[protected]IGAESDMNV5 (INB Idea IDEA_RECHARGE Payment) bank name - sbi
mob. no.-[protected]
the problem is where money is gone when my a/c is deducted 179 rs but recharge is not done.
kindly requesting you please refund my money

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Dec 12, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that the amount will be refunded to account within 7 working days. However, if the same does not get credited, do let us know. We will assist you accordingly.

Regards,
Prajakta

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Comments

Phyoe Maung Maung

My phone recharge card is damage by water.
I can't get recharge code. Please sent me code.Thank U

Idea Cellular Customer Care's response, Nov 8, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi