[Resolved] Idea Cellular — recharge of 399 done and received message but no services actuated

Mukhtar Farid

from Mahad, Maharashtra

Address:

Thane, Maharashtra, 421302

Please note i dialed *121# to know the offers and received following plan

1) 399-unltd calls+70 gb 70d
There were other plans too but i opted for this plan paid 399 and receive confirmation by sms
Recharge done (Rs. 399 unlimited calls with fup, 0.5gb data 35 days) dial *125*5# for data bal. Check.

This was on july 21, 2017.

Today morning when i called number [protected] and a charge of rs. Two was deducted from my balance from main talk time.
Again i called another number and again there is a deduction of rs. One.
These deductions were on july 22, 2017.

Please note i tried to talk to customer care services but the call was never got through and call was drop down without listing further.

I request you to look into matter and restore my applicable 399 rs. Services.

My number is [protected]
Mukhtar farid

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Sep 2, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Idea Cellular Customer Care's response Dear Customer,

Please accept our apologies for the inconvenience caused to you and delay in response.As per recent telecon, we have noted your concern under[protected] ref number. Please be rest assure, an update for the same will be provided as on 25th July, 2017. Also would inform that your feedback is been taken and will look into it.You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any.

Regards,
Meeta.