[Resolved] Idea Cellular — recharge of prepaid mobile in magic cash back package for ph.[protected] harassment to old customer ph.[protected] regarding unlimited pack recharge

Rajeshwarnath Kapoor

from Hyderabad, Telangana

Website:

IDEA Cellular phone recharge

Sir,
I ave made a recharge of Rs.398 for my prepaid phone no.[protected] through SBI[protected] through Idea Web and this can be verify, that to valid for 70 days but I got an message through SMS that my pack has been expired on 25th Feb.'18 and again I made a recharge of Rs.398 on 12/03/2018 through SBI ref no. IGADCF55G9 through Idea web that pack is also for 70 days, and in between all the call were charged through my phone balance around Rs.80, .In this connection I talked to your customer care 12345 on 14.03.2018 but they are not able to give proper answer and give fishy response.I am not able to understand if this process will continue that how long I will get loss.Now my request you please look into the matter and 1.Previous recharge should be continue as there are validity time was left 2. After expiry of this pack in between call charges to be returned in my balance and next my current balance of Rs.398 recharge should be continue after my previous pack expire that to after completing the 70 days expiry as per promised in this pack..Another thing is that I received an SMS from Idea that Rs.3300 magic cashback to my Idea to be redeem as announced by Idea cellular phone recharge of Rs.398. Please do needful .I am also approaching the TRI for this justification as how the Idea is making fool to their customer.
Thanks,
Reeta Kapoor

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Apr 19, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the complaint has been raised for your recharge benefit concern and the resolution has been communicated to you that you've received the benefit o[censored]nlimited voice calls, 1GB per day data with 70 days validity for the recharge of Rs.398/- accordingly. Also, we request you to refer to the below given link to know more about the magic cash back offer in detail. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given link for the magic cash back offer details and their terms & condition,
https://www.ideacellular.com/wps/wcm/connect/idea/promotions/Idea+Magic+Cashback+Offer++Terms++Conditions

Regards,
Lavina

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Comments

Kurian PT

from Delhi, Delhi

Sir,
Now a days idea networking have low range in my area, We are facing this problem for the last 3 months. kindly look
in the matter

Area:- Kondodical Pady( Ponganthanam Tower)
Vakathanam- thottakad Road
Kottayam Dist.
Kerala

Thanks,

Kurian P T

[protected] /[protected]

Idea Cellular Customer Care's response, Mar 16, 2018

Verified Support

Dear Customer,

As per our communication, we've raised the complaint for your network concern for the given numbers under reference number 1-189674905127 and you shall hear on the same by 21/03/2018.

Regards,
Lavina

Idea Cellular Customer Care's response, Apr 1, 2018

Verified Support

Dear Customer,

As per our recent communication, please be informed that your concern has been raised under ref. no. 1-194828843878 - which is expected to be closed by 06/04/18. Your patience & cooperation while we work on this, is much appreciated.

Regards,
Neha