[Resolved]  Idea Cellular — Recharge was successful but balance not received

Address:	Hyderabad, Andhra Pradesh, 500090
Website:	www.ideacellular.com

On June 17th I recharged my idea mobile no with two topups, SMS RC 26 and Regular Topup RC 110. So after the SMS Recharge and RC 110 was successful we have sent 28 SMS only on that day. After some time we checked the balance was 1 rupee. I had spoke to customer executive dailling [protected] and 198 and they said that we have sent more than 100 SMS on the same day. Regarding the deduction of balance both the executives expressed different opinions and they dont have any clarity how to solve this issue and dont know how they were hired. They said according to TRAI we deducted the balance.But the fact was I have sent 28 SMS only and we have proof for the same. How these executives are cheating the public and blaming us. Is this the way they behave with the customers and loosing credibility. Eventually I need my balance 100 rupees. Even though I sent 28 SMS my main balance should not get deducted because of my SMS RC 26. My SMS offer was also not get activated and my main balance 100 rupees should remain the same. I want my balance amt back.Call me on this no. [protected]. Resolve the issue asap.