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Idea Cellular

[Resolved]  Idea Cellular — recharge/voucher

Address:Nashik, Maharashtra, 422401

The experience with idea is getting worse day by day. "frequently changing of recharge plans" is the main problem.
I recharged my mom's idea number with rs. 347 (Unlimited calling & 1gb/day internet) and then got to know that the plan has changed to 357 and i got a different plan which is of no use to me.
This is not happening for the first time previously recharge of rs.399 had the same problem.
Okay they changed the plan for reason i understand an i called the customer care and said please change my plan (I'll pay the extra amt), they were like, sir "hum kuch nhi kar sakte" (We can't do anything), the same answer every time anyone calls to idea cc. Why the hell you call it a customer care when you can;t help the customers.
I'm a jio customer, and can say it way better than others in customer satisfaction.
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Nov 3, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Sep 24, 2017
Rathod Janaksinh's response My old number [protected] has been lost. They do not know who they are named plz help
Verified Support
Sep 29, 2017
Idea Cellular Customer Care's response Dear Customer,

We would like to inform you once the recharge is done we unable to change or reserve it back. We suggest before you recharge refer My Idea App, dial this number *121#, check this link: http://www.ideacellular.com/customer/prepaid/other-products/ultimate-packs/maharashtra-goa to know the offer for your number.

Regards,
Lakshmi.
Complaint comments 
2 Comments

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Comments

Please deactive this service facing many problems to call anyone charge so many rupees
Reply
Idea Cellular Customer Care's response, Oct 1, 2017
Verified Support
Dear Customer,

Please share Idea contact number, wherein problem persist and elaborate your concern. We shall get back to you at the earliest.

Regards,
Lakshmi.
My old number [protected] has been lost. They do not know who they are named
Reply
Idea Cellular Customer Care's response, Oct 1, 2017
Verified Support
Dear Customer,
We tried reaching you on the provided contact number but couldn't get through. Request you to elaborate your concern to assist you.
Regards,
Lakshmi.

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