To get refund of rs15 another 4 ruppes lost in calling them. Automatically some game request in night when i was sleeping 00:53 am got initiated which i have not done for which i have been charged 10 ruppes for game and 5 rs for sms. On number 53010 from my number [protected]. To get balance i called for which another 4 us lost in calling. Refund my 10+5+4 =19. Customer care are not replying proper no response proper and also deny to refund
Was this information helpful?
No (0)
Yes (0)
Nov 2, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2018
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience caused and delay in responding to your concern. As per our communication, we request to you please share screenshot of that Message which you have received from our end.
Regards,
Prajakta
Oct 01, 2018
Updated by NarendraCC Dear service provider
Pl find attached
Naren
Oct 02, 2018
Updated by NarendraCC No proper corrective action and no refund only assurances over phone and mail given for necessary action. Here I need clarification, why my balance got deducted if I have not used any services. What this number is 53010? Screen shots of deductions provided. How VAS got activated without my consent. I had not sent and SMS. How an SMS gets initiated automatically
Verified Support
Nov 08, 2018
Idea Cellular Customer Care's response Dear Customer,
As per our recent communication the resolution is communicated with you that mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.
As per our recent communication the resolution is communicated with you that mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Pl find attached
Naren
As per our recent communication the resolution is communicated with you that mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.
Regards,
Prajakta