[Resolved] Idea Cellular — Refund not initiated for unable of recharge.

T Nandanwar

from Bhubaneshwar, Odisha

Address:	Kapurthala, Punjab, 144602
Website:	care.ideacellular.com

Refund not initiated. I have done online idea recharge of rs. 310 on dated 25/10/2016 at 10:41 hrs through transaction id hpsb[protected]. But recharge not done. Message received from idea care that is "unable to process this recharge, as the amount selected is not available. We have initiated a refund of rs. 310.00. It will 25/10/2016". Refund not received till yet.

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Nov 29, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Idea Cellular Customer Care's response Hi Nandanwar,

We regret the inconvenience. We are investigating the issue. We will get back to you soon.

Regards,
Esther

Verified Support

Oct 29, 2016

Idea Cellular Customer Care's response Hi Nandanwar,

As per your telecon with our customer service associate on 29th October 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh